{"id":51,"date":"2026-10-05T16:00:44","date_gmt":"2026-10-05T16:00:44","guid":{"rendered":"https:\/\/store.jameyathadaya.com\/returns\/"},"modified":"2026-10-05T23:23:46","modified_gmt":"2026-10-05T20:23:46","slug":"returns","status":"publish","type":"page","link":"https:\/\/store.jameyathadaya.com\/en\/returns\/","title":{"rendered":"Returns &amp; exchange policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"51\" class=\"elementor elementor-51\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3d655 e-con-full sb-grid-bg sb-orbs e-flex e-con e-parent\" data-id=\"9d3d655\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6226a4e e-con-full e-flex e-con e-child\" data-id=\"6226a4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74fe3c0 elementor-widget elementor-widget-heading\" data-id=\"74fe3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Store policies<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-426c402 elementor-widget elementor-widget-heading\" data-id=\"426c402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; exchange policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e02ed14 elementor-widget elementor-widget-text-editor\" data-id=\"e02ed14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How we handle exchanges and returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6a25f8 e-con-full sb-light-zone sb-grid-bg e-no-lazyload e-flex e-con e-parent\" data-id=\"b6a25f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9f0bb80 e-con-full e-flex e-con e-child\" data-id=\"9f0bb80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f0f23c e-con-full sb-buy-box e-flex e-con e-child\" data-id=\"5f0f23c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f30166 elementor-widget elementor-widget-heading\" data-id=\"3f30166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Last updated: 5 October 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca9781 sb-doc elementor-widget elementor-widget-text-editor\" data-id=\"7ca9781\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Exchange and return period<\/h2><p>You may exchange or return a product within 7 days of receiving it, provided it is in its original condition and packaging, with the invoice.<\/p><p>If a product arrives defective or is not what you ordered, we replace it or refund you in full and bear the shipping cost.<\/p><h2>Flowers and food<\/h2><p>Flowers, dates and chocolate are perishable, so they cannot be exchanged or returned once received.<\/p><p>If they arrive in poor condition, send us a photo within 24 hours of receiving them and we replace them or refund you.<\/p><h2>Bespoke gifts<\/h2><p>Gifts made with an entity\u2019s logo or to a special design are made for that customer alone, so they cannot be exchanged or returned unless the work itself is faulty.<\/p><h2>Return fees<\/h2><p>When a return is not due to a defect, the customer pays the return shipping, and the delivery and wrapping fees are not refunded.<\/p><h2>How refunds are made<\/h2><p>We refund to the same payment method within 5 to 10 working days of receiving and checking the product.<\/p><h2>How to ask for an exchange or a return<\/h2><p>Message us on WhatsApp or from the \u201cContact us\u201d page with the order number and a photo of the product, and we will follow up with you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0645\u062a\u062c\u0631 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0643\u064a\u0641 \u0646\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 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